Changelog
Follow up on the latest improvements and updates.
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new
eShip
MyNZPB/ eShip
NZ Post Now Integrated with ReturnGO
NZ Post is excited to announce its integration with ReturnGO, a leading post-purchase solution that automates everything from order tracking to returns and exchanges—all in one place. With advanced automation at its core, ReturnGO simplifies the returns process for both merchants and shoppers, reducing manual work, increasing efficiency, and enhancing the overall shopping experience.
By integrating with NZ Post, ReturnGO enables seamless returns and exchanges, offering an effortless, self-service experience that builds loyalty, reduces waste, and boosts revenue. Customers can easily generate NZ Post return shipping labels, while retailers benefit from streamlined return management and actionable insights.
Key Benefits and Features:
- Eliminates manual processes and reduces workload.
- Easy access to NZ Post return shipping labels as part of the returns process.
- Empower customers to initiate their own returns, reducing customer service inquiries.
- Tailor the returns process to fit specific business needs.
- Handle everything from order tracking to returns and exchanges in one place.
- Transparent tracking for both shoppers and merchants.
- Gain insights into returns to optimize processes and reduce return rates.
Customer Return Process:
- Access the branded self-service portal.
- Enter order information.
- Select items for return and reason for return.
- Select return type (refund, exchange, credit).
- Receive a return label and drop items off at NZ Post.
Retailer Return Management:
- View all returns in one centralized dashboard.
- Manage and process returns efficiently.
- Automatic returns data integration into eCommerce platform.
- Leverage analytics to understand return patterns and optimize processes.
Highlights:
- Trusted by nearly 3,000 brands globally, including industry giants like Decathlon and Reebok.
- Seamless integration with NZ Post and any eCommerce stack. Advanced automation capabilities and customizable workflows.
Support:
- ReturnGO Customer Support: support@returngo.ai
- NZ Post Tech Support: techsupport@nzpost.co.nz
- Pricing: Available via the relevant app store
new
eShip
Dangerous Goods Declaration form
eShip now supports shipping
Dangerous Goods (DG) with NZ Post for both domestic and international services.
This feature enables businesses to declare and transmit DG details associated with items in a shipment to comply with dangerous goods transport regulations.Approved senders only.
Key Features:
✅ Add & Manage DG Information – Easily add and manage Dangerous Goods details for your shipments directly within the Starshipit platform.
✅ Automatic DG Information Application Based on DG Tags – DG information is automatically applied to shipments based on DG tags, streamlining the process.
✅ DG Declaration Form – Quickly download and print the DG declaration form when required for shipment documentation.
For detailed setup instructions, check out our support hub
new
eShip
MyNZPB/ eShip
Packing Validation is now available
We're excited to announce that Packing Validation is now available in eShip 🚀
What is Packing Validation?
Packing Validation enables you to verify that all items in an order are correctly packed before dispatch. It provides real-time feedback, instantly notifying you of any discrepancies or missing items so you can address issues before orders are sent out. This ensures accurate shipments and reduces errors.
Benefits of using Packing Validation
- Reduce packing errors:Save money by reducing incorrect orders, which means fewer costly replacements or reshipments.
- Fewer customer service enquiries:Fewer mistakes lead to fewer customer queries, freeing up your support team.
- Cut down on returns:Accurate packing means fewer returns, reducing handling costs and streamlining your operations.
- Create happier customers:By delivering the right products the first time, you'll boost customer satisfaction and retention.
How to use Packing Validation
- Click 'Packing Validation' in the main menu
- Scan or search for the order number of the order you want to pack
- Scan or search for each SKU to mark it as packed, or you can manually mark the entire SKU quantity as packed by clicking 'Mark as packed'
- Once all items are marked as packed, click 'Complete packing' to open the order details where you can print the shipping label
Tip:
You can also access Packing Validation from the Orders Grid. Simply right click on an order row and select 'Open with Packing Validation' from the dropdown to open the order with Packing Validation.How to configure Packing Validation
Navigate to the Packing Validation settings page (Settings > Packing Validation) to configure to suit your needs.
- Choose how unshipped orders should open in the Orders Grid, and
- Choose what happens when the ‘Complete packing’ button is clicked
⭐️ For more information, please read the Support hub article
new
MyNZPB/ eShip
Book a pick up now availble for My NZ Post Business
My NZ Post Business users can now book courier pickups from eShip.
Go to the printed tab. Select the orders that you would like to be picked up. Click Actions menu and select 'Order pick up'.
Enter pickup date/ time & confirm pickup details. Click 'Order' button (bottom right of the screen) to confirm pickup request.
Click 'Order' button (bottom right of the screen) to confirm pickup request and to receive confirmation of the job booking number.
improved
eShip - New look
We're pleased to introduce the new look eShip. We hope you like the updated look & feel.
This update does not impact eShip features or platform usability.
From Tuesday 28th February, NZ Post is rolling out an upgrade to the eShip Print app. Users will be prompted to download the new version when they next restart the print app.
Print Client v2025.1.24.1 Changelog:
- Enforce TLS 1.2 protocol
- Improve reconnection
- Code-signed the app with a timestamp
- Updated logos, icons and banners
We've improved the print button on the Order details page to offer more flexibility in what happens after label print.
Click the arrow on the right of the Dynamic Print Button to switch between three options:
print and close
, print and open next
, and print and open prev
.- Print and close: Print the label and return to the orders grid
- Print and open next: Print the label and go to the next order in the orders grid
- Print and open prev: Print the label and go to the previous order in the orders grid
- Print and create new: For manually created orders, print the label and open the new order creation window
Your selection is remembered, so you only need to change it once.
You can find the Dynamic Print Button in the order details page.
Support: NZ Post Tech Support: techsupport@nzpost.co.nz
.
You can now book courier pickups from eShip.
Go to the printed tab. Select the orders that you would like to be picked up. Click Actions menu and select 'Order pick up'.
Enter pickup date/ time & confirm pickup details. Click 'Order' button (bottom right of the screen) to confirm pickup request.
Support: NZ Post Tech Support: techsupport@nzpost.co.nz
new
improved
eShip migration to Parcel Label API
NZ Post is migrating all eShip users to Parcel label API. The migration will be completed over a number of weeks.
Key benefits
- Display new sending options - Photo required, XL (approved senders only)
- Add your own custom logo Go to Setting>Courier>NZ Post Domestic>Advanced tab
Old label format (offline label)
``
``
New label format
Support: NZ Post Tech Support: techsupport@nzpost.co.nz
Photo Required is a paid addon that can be applied to any Non-Signature parcel to provide additional parcel visibility to your customers.
How to give your customers a photo on delivery
- Add the photo on delivery option to your ecommerce checkout as shipping option
- Choose 'Photo Required' when generating your shipping label in eShip or set up Shipping Rules based on shipping method
- Your NZ Post label will display ‘Photo Required’
- On delivery, our courier driver will take a photo of the delivered parcel
- You and your customer can then view a secure photo of the delivered parcel on our mobile app or website
Note: Parcels can be sent with Photo required or Signature required - not both
Benefits
- Greater parcel visibility
- Improved customer experience
- Increased first time delivery (In comparison to a Signature Required parcel)
Support:
NZ Post Tech Support: techsupport@nzpost.co.nz
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