NZ Post
Home
Feedback
Changelog
←
Back to changelog
Powered by Canny

new

eShip

MyNZPB/ eShip

NZ Post Now Integrated with ReturnGO

NZ Post is excited to announce its integration with ReturnGO, a leading post-purchase solution that automates everything from order tracking to returns and exchanges—all in one place. With advanced automation at its core, ReturnGO simplifies the returns process for both merchants and shoppers, reducing manual work, increasing efficiency, and enhancing the overall shopping experience.
By integrating with NZ Post, ReturnGO enables seamless returns and exchanges, offering an effortless, self-service experience that builds loyalty, reduces waste, and boosts revenue. Customers can easily generate NZ Post return shipping labels, while retailers benefit from streamlined return management and actionable insights.
Key Benefits and Features:
  • Eliminates manual processes and reduces workload.
  • Easy access to NZ Post return shipping labels as part of the returns process.
  • Empower customers to initiate their own returns, reducing customer service inquiries.
  • Tailor the returns process to fit specific business needs.
  • Handle everything from order tracking to returns and exchanges in one place.
  • Transparent tracking for both shoppers and merchants.
  • Gain insights into returns to optimize processes and reduce return rates.
Customer Return Process:
  • Access the branded self-service portal.
  • Enter order information.
  • Select items for return and reason for return.
  • Select return type (refund, exchange, credit).
  • Receive a return label and drop items off at NZ Post.
Retailer Return Management:
  • View all returns in one centralized dashboard.
  • Manage and process returns efficiently.
  • Automatic returns data integration into eCommerce platform.
  • Leverage analytics to understand return patterns and optimize processes.
Highlights:
  • Trusted by nearly 3,000 brands globally, including industry giants like Decathlon and Reebok.
  • Seamless integration with NZ Post and any eCommerce stack. Advanced automation capabilities and customizable workflows.
Support: