NZ Post is excited to announce its integration with Refundid, a platform transforming the returns process into a positive experience for both merchants and customers. This leads to enhanced brand loyalty, retained revenue, reduced operational costs, and new customer acquisition opportunities. Refundid automates the customer return process, minimising backend manual work by seamlessly pushing return information to the retailer’s eCommerce platform with just one click.
Refundid, an eCommerce app, also provides an easy way for customers to download NZ Post shipping labels as part of their return process.
Key Benefits and Features:
- Eliminates the need for return forms
- No more emailing customer service to initiate a return
- Easy access to NZ Post return shipping labels (download or print)
- Real-time return tracking
- One-click processing for retailers (reduces manual work)
- Drives customer loyalty and revenue retention
- Increases sales
- Reduces customer service inquiries
- Provides a customer-facing app
Customer Return Process:
- Enter order number and email
- Select the item and reason for return
- Choose a return label if needed
- Select return type (refund, exchange, credit)
- Return is lodged, and items can be dropped off at NZ Post
Retailer Return Management:
- View all returns in one dashboard
- Process returns with one click
- Automatic return data integration into eCommerce platform
- Access to analytics to understand return patterns and reduce return rates
Highlights:
Over 300 brands globally use Refundid, including New Zealand brands like Country Road, Beginning Boutique, and Afends
Integration with NZ Post and numerous other eCommerce providers
Support:
Customer Support: support@refundid.com (24/7)
NZ Post Tech Support: techsupport@nzpost.co.nz
Pricing: Available via the relevant app store