NZ Post for Business - Case Visibility

A new Case summary table is now available in NZ Post for Business.

The new Cases table in the NZ Post Business Portal gives users visibility of sender-related cases linked to their organisation and authorised billing accounts. Users can view case details, track progress, search for cases, and access key case information from a single location.

What's new:

A new Cases tab is being added to the NZ Post Business Portal.
Users can view eligible sender-related cases associated with organisations and billing accounts they are authorised to access.
Users can search, filter and view case information, including status, category, and tracking number.

Benefits:

Get full visibility of their organisation's cases, including cases raised both in and outside the portal.
Spend less time searching for case and tracking information.
Search for cases by Tracking Number or Case Number
Filter the table by attributes such as Status, or Billing Account
Avoid duplicate enquiries by seeing which issues are already being worked on, even by other team members.

The Case summary table shows Sender cases raised from any channel, from all users within your organisation. Available to NZ Post Business Portal users only.